YS Labs
GrinnyGrinny — Support
Grinny – Funny Face Camera · by YS Labs Last updated: 2026-10-24
Contact us
Questions, bug reports, refund questions or anything else: contact@yslabs.dev
- We read every message and usually reply within a few days. English or Korean is fine.
- If you are reporting a problem, please include your device model, OS version (iOS/iPadOS or Android) and the app version.
Get the app
- iPhone & iPad: App Store — iOS / iPadOS 15 or later
- Android: Google Play — coming soon
Frequently asked questions
Where are my photos saved?
Photos and videos you take stay inside the app's own gallery on your device.
- Tap Save to Photos on the result screen to put a copy in your photo library.
- Tap Share to send it somewhere else.
Do my photos or my face leave my phone?
No. Face tracking and all effects run on your device. Your photos, videos, face data and voice are never uploaded. See the Privacy Policy.
What does Grinny Pro include?
- Couple characters: matching pairs that two faces wear together in two-player mode.
- Early access: each new weekly character two weeks before everyone else.
- No corner mark: photos are saved without the signature mark.
Taking photos, photo strips, collages and two-player mode itself are free for everyone. Grinny Pro is an auto-renewing subscription (monthly or yearly). On the App Store it supports Family Sharing.
How often do new characters arrive?
New characters are added every week. New ones are free for everyone two weeks after they arrive; Grinny Pro members get them right away.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple or Google, not by us.
- iPhone / iPad: Settings → [your name] → Subscriptions → Grinny.
- Android: Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → Grinny.
Cancel at least 24 hours before the renewal date to stop the next charge. You keep Pro until the end of the period you paid for.
How do I get a refund?
Refunds are handled by the store you paid through. We cannot issue refunds directly.
- App Store: go to reportaproblem.apple.com, sign in, and choose "Request a refund".
- Google Play: follow Google Play's refund instructions in the Google Play Help Center.
I paid but the app still shows locks
Open the subscription screen in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy. If that does not help, email us with your store receipt.
The camera is black or won't start
Grinny needs camera permission.
- iPhone / iPad: Settings → Grinny → turn Camera on.
- Android: Settings → Apps → Grinny → Permissions → Camera → Allow.
If it was already on, close the app fully and reopen it.
Videos have no sound
Allow microphone access:
- iPhone / iPad: Settings → Grinny → Microphone.
- Android: Settings → Apps → Grinny → Permissions → Microphone.
Can I use Grinny offline?
Yes. Taking photos and all effects work offline. You need a connection only to download new characters and to buy or restore Grinny Pro.
How do I delete my data?
- Everything Grinny stores lives on your device. Deleting a photo in the app's gallery removes it, and deleting the app removes everything at once.
- Grinny has no user accounts, so there is no account to delete.
- To have your purchase record deleted, email us the Order ID from your App Store receipt email.
Is Grinny okay for kids?
Grinny is rated 9+ on the App Store. It has no accounts, chat, ads or social feed, and your photos stay on your device unless you choose to share them. Purchases go through Apple or Google, where parents can require approval (Ask to Buy, Family Link). Parents can contact us at any time at contact@yslabs.dev.
Legal
한국어 안내
문의: contact@yslabs.dev — 한국어·영어 모두 괜찮습니다. 문제를 알려주실 때 기기 모델, OS 버전, 앱 버전을 함께 적어 주세요.
- 사진 저장 위치
- 기기 안 앱 갤러리에 저장됩니다.
- 결과 화면의 «사진 앱에 저장»을 누르면 사진 보관함으로 복사됩니다.
- 내 사진·얼굴이 밖으로 나가나요? 아니요. 모든 처리는 기기 안에서 이뤄집니다.
- Grinny Pro
- 커플 캐릭터를 쓸 수 있습니다.
- 매주 새 캐릭터를 2주 먼저 쓸 수 있습니다.
- 모서리 마크 없이 저장됩니다.
- 촬영·네컷·콜라주·2인 모드는 무료입니다.
- 구독 해지
- iPhone: 설정 → [이름] → 구독
- Android: Play 스토어 → 프로필 → 결제 및 구독 → 구독
- 갱신 24시간 전까지 해지하면 다음 결제가 되지 않습니다.
- 환불
- App Store: reportaproblem.apple.com
- Google Play: Google Play 고객센터의 환불 안내를 따라 주세요.
- 저희가 직접 환불할 수는 없습니다.
- 결제했는데 잠금이 그대로예요: 구독 화면에서 «구매 복원»을 눌러 주세요.
- 카메라가 켜지지 않아요
- iPhone: 설정 → Grinny → 카메라
- Android: 설정 → 애플리케이션 → Grinny → 권한 → 카메라
- 데이터 삭제
- 앱 갤러리에서 사진을 지우거나 앱을 삭제하면 모두 지워집니다. 계정은 없습니다.
- Android 버전은 곧 Google Play에 출시됩니다.