doodloop Support

Effective date: October 24, 2026 Contact: contact@yslabs.dev — please include your device model, its system version (iPadOS, iOS or Android), the app version and what happened. We usually reply within 1–2 business days.

Requirements

iPad and iPhone with iPadOS / iOS 15 or later · Android 7.0 or later (phones and tablets). A stylus works but is not required. Loops need an internet connection; drawing does not.

FAQ

Do I need an account? No. Drawings save by themselves on your device. Open Gallery to see them all.

How do I make a loop? Tap Loop (or Make it move at the end of a timelapse), pick a length, then tap Start loop creation. The first time, a grown-up answers the grown-up gate and allows the drawing to be sent. A 6-second loop uses 1 credit, 10 seconds 2, 15 seconds 3.

Why didn't my loop use a credit? Credits are used only when a clip is delivered. Failed or refused loops are free.

I bought credits but they are not showing. Close and reopen the App with an internet connection: an interrupted purchase is completed when the App opens or comes back to the front.

I deleted the App or got a new device. Where are my credits? Credits are kept on the device they were bought on and cannot be restored after the App is removed or on another device.

Refunds. Refunds are handled by the store: Apple at reportaproblem.apple.com, Google through Google Play refunds.

Where are my saved drawings and videos? iPad/iPhone: the Photos app, album "doodloop". Android: the gallery, in Movies/doodloop (videos) and Pictures/doodloop (pictures); they stay there even if you remove the App.

How do I turn off the loop sound? Tap Sound in the loop player.

What does "Animated with AI" mean? The drawing is yours; only the motion was made by AI. Saved loop videos carry the same label in machine-readable form.

The line snaps into a shape and I don't want that. Settings → Shapes: hold to snap → off.

A loop looks wrong or inappropriate. Tap Report under the loop. Reports are reviewed and never include your drawing or video.

How do I delete my data? Drawings: Gallery → press and hold a drawing → Delete. Removing the App deletes everything on the device. For anything our relay server keeps (request counts, reports), email contact@yslabs.dev. See the Privacy Policy.