GalaBooth Support

Last updated: October 24, 2026 Contact: contact@yslabs.dev — include your device model, its system version (iPadOS, iOS or Android) and what happened. We usually reply within 1–2 business days. Operator: YS Labs, Yongin-si, Gyeonggi-do, South Korea

FAQ

Which devices does it run on? iPad, iPhone and Apple silicon Mac with iOS/iPadOS 16 or later (App Store), and Android tablets and phones with Android 7.0 or later (Google Play). A tablet on a stand at chest height works best.

Do I need an account or internet? No account. Taking photos, frames, filters, the gallery and QR delivery work without internet. Internet is used only for purchases and the optional GalaSnap album link.

How do guests get their photos? They scan the QR code shown next to the finished photo. Their phone must be on the same Wi-Fi network as the booth device. If the QR page will not open, check that the guest is on the same network and that the venue Wi-Fi does not block devices from seeing each other ("client isolation").

How much does it cost? Free to try with one watermarked demo event. One Event is a one-time purchase that unlocks one event for up to 72 hours from when you start the booth. GalaBooth Pro is a monthly or annual subscription for unlimited events. Prices are shown in the app.

How do I restore or cancel a purchase? Refunds? Tap "Restore Purchases" in the app (subscriptions only; One Event passes are not restorable). Cancel in your App Store account settings or in Google Play > Payments & subscriptions. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.

Can booth photos go into a shared album? Yes, optionally. Link the event to a GalaSnap album in the event settings; finished booth photos (not GIFs) are then added to that album next to your guests' phone photos. Without a link, nothing is uploaded.

Is face data stored? No. Character costumes track faces on the device, in memory, only after a guest turns a costume on. Face data is never stored or sent.

How do I delete photos or data? Delete an event in the app to delete all its photos from the device; deleting the app removes all app data. There is no account to delete. To delete purchase records, email contact@yslabs.dev with your store order number.

I'm in a booth photo and want it deleted. Ask the event host, who can delete it in the app or in their GalaSnap album. You can also write to contact@yslabs.dev and we will help.

The camera does not start. Allow camera access for GalaBooth in your device settings (iOS: Settings > GalaBooth; Android: Settings > Apps > GalaBooth > Permissions), then reopen the booth.

How do I keep guests inside the booth? Use Guided Access on iPad/iPhone or app pinning on Android.