GalaSnap Support

Effective date: October 24, 2026 Contact: contact@yslabs.dev — include your event code (8 characters, shown under the QR code), your phone model and system version (iOS or Android), and what happened. We usually reply within 1–2 business days. Operator: YS Labs, Yongin-si, Gyeonggi-do, South Korea

FAQ

Do guests need the app or an account? No. Guests scan the QR code and upload from their phone's browser. Only the host uses the app, and it has no account either.

Which phones does the host app run on? iPhone (App Store) and Android phones with Android 7.0 or later (Google Play).

Who can see the album? You, and anyone you send the view-only gallery link. The guests' QR code is for uploading. On paid events (GalaSnap 1.3 and later) you can turn on guest view so guests can browse the album and tap ♥; photos you hide are not shown. You can turn it off any time.

How long are photos kept? Free: 14 days. Party Pass: uploads open 3 days before to 3 days after the event; the album is deleted 17 days after the event. Starter: 18 months after the event. Pro: 36 months after the event. The app shows the exact deletion date and reminds you before it. Download what you want to keep before then.

Can guests upload videos? Yes, on Party, Starter and Pro events, with no length limit. The host chooses the maximum file size per video (from 100 MB to 1 GB; default 200 MB, GalaSnap 1.3 and later). For reference, one minute of iPhone 4K video is about 170 MB at 30 fps and 400 MB at 60 fps. Large videos take longer to upload, and guests need to keep the page open until it finishes.

Photos won't upload from my iPhone — the picker just spins. This is a known issue with the photo picker in recent iOS versions (Apple WebKit bug 325067), not with GalaSnap. Tap Done once and wait, choose fewer photos at a time, use "Take a photo", or open the page in Chrome. If it keeps spinning, tap Cancel first. Restarting the iPhone usually fixes it; if not, clear History and Website Data in Settings › Safari.

I got a new phone. How do I get my event back? Open GalaSnap on the new phone, choose "Recover an event" and enter the recovery code shown when you created the event. Passes stay with the event.

Can I restore a purchase? Passes belong to the event, not the store account, so there is nothing to restore — recover the event with its recovery code. If a purchase did not apply, email us with the event code and your store order number.

Refunds? Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their policies.

I need more space or more time. Add a 6 GB storage pack to any paid event. Upgrade a Party event to Starter before it is deleted, or a Starter event to Pro.

How do I delete photos or data? Delete single photos and videos, or the whole event, in the app — this deletes them from our servers. Guests can ask the host, or email us with the event code. There is no account to delete.

Can a photo booth add photos to the album? Yes. GalaBooth, a selfie booth app from the same publisher, can send booth photos (not GIFs) to your album when you link the event in GalaBooth.

How do I report inappropriate content? Email contact@yslabs.dev with the event code and a short description.