shoWork — Support

shoWork · by YS Labs
Last updated: 2026-11-06

Contact us

• Questions, bug reports, refund questions or anything else: contact@yslabs.dev
• We read every message and usually reply within a few days. English or Korean is fine.
• If you are reporting a problem, please include your iPad model, iPadOS version and the app version.

Get the app

iPad: Download on the App Store (free to download, iPadOS 17.0 or later)

Frequently asked questions

How do I check my work? Write the problem on the first line, then one step per line below it with Apple Pencil or your finger (turn on Settings → Draw with finger). Each line is read and checked against the lines above it. Tap Next problem when you finish.

The app misread my line. Tap the line's typeset math to fix it, or rewrite the line. The check uses the corrected line.

What do ✓, ✗ and ? mean? - ✓ — the step is correct. - ✗ — the first wrong line; tap the mark for a one-sentence reason. - ? — the app could not confirm the step. Check that line yourself.

A line says "Checking…" for a long time. Hard steps can take about a minute. If no result arrives, the line shows "?" and is checked again when you write the next line. On the last line you can also tap Check again (up to 2 times per line).

Can I get the answer? No. On a ✗ line, tap Hint for the rule involved, and Still stuck? for the kind of step to redo. shoWork never shows the answer.

What happens when my problems run out? Checking pauses until your monthly allowance resets on the date shown in the app. Subscribers can buy 30 extra problems. Without a subscription, problem packs of 5 or 30 are available.

Is there a free problem? Yes. Every iPad gets 1 free problem every week, counted from when the last free problem started. The chip in the top bar shows when the next one is ready. Unused free problems do not carry over. On a busy day free problems may pause until the next day.

How does the Family plan work? After buying Family on one iPad, open Settings → Family to see the family code. On up to 2 more iPads, enter that code in Settings → Family to join. All iPads share 400 problems a month. The buying iPad can make a new code, which disconnects the others.

How do I cancel or manage my subscription? Open Settings on your iPad → [your name] → Subscriptions → shoWork. Cancel at least 24 hours before the renewal date to stop the next charge. You keep your plan until the end of the period you paid for.

How do I get a refund? Refunds are handled by Apple; we cannot issue refunds directly. Go to reportaproblem.apple.com, sign in, and choose "Request a refund".

I paid but checking is still locked. Open Settings in the app and tap Restore purchases. Make sure you are signed in with the Apple ID you used to buy. If that does not help, email us with your store receipt.

Where are my problems saved? In History, on your iPad only, as text. Tap History in the toolbar to see them. To delete all of them, go to Settings → Delete all history. Deleting the app also removes them.

Does my handwriting leave the iPad? Yes, one line at a time, only to read and check it. Each line goes to our server and to Anthropic (Claude), and neither we nor our server keep it. See the Privacy Policy.

How do I report a wrong or inappropriate response? shoWork uses AI (Anthropic's Claude), and AI feedback can be wrong. Email contact@yslabs.dev with the date and time, what the line said and the response you got (a screenshot helps; please hide any names). We read every report and use it to fix the checks.

Is shoWork okay for kids? shoWork is made for students. It has no accounts, chat, ads or social feed. Please do not write names or personal details on the page. Purchases go through Apple, where parents can require approval (Ask to Buy). Parents can contact us at any time at contact@yslabs.dev.

Legal

Privacy Policy · Terms of Use

한국어 안내

• 문의: contact@yslabs.dev
• 한국어·영어 모두 괜찮습니다.
• 문제를 알려주실 때 iPad 모델, iPadOS 버전, 앱 버전을 함께 적어 주세요.
• 사용법: 첫 줄에 문제를 쓰고, 그 아래에 Apple Pencil 또는 손가락(설정 → Draw with finger 켜기)으로 한 줄에 한 단계씩 씁니다. 줄마다 앞줄과 비교해 확인합니다. 다 풀면 Next problem을 누릅니다.
• 잘못 읽었을 때: 줄 옆의 수식을 눌러 고치거나 다시 쓰세요.
• 표시의 뜻: ✓ 맞음 · ✗ 처음 틀린 줄(누르면 이유 한 문장) · ? 확인하지 못함(직접 확인해 주세요)
• 정답은 볼 수 없습니다. ✗ 줄에서 Hint를 누르면 규칙을, Still stuck?을 누르면 다시 할 단계의 종류를 알려 줍니다.
• 확인이 오래 걸리면: 어려운 줄은 1분 정도 걸릴 수 있습니다. 그래도 결과가 없으면 ?가 표시되고, 다음 줄을 쓰면 다시 확인합니다.
• 문제를 다 쓰면: 매월 초기화 날짜까지 확인이 멈춥니다. 구독자는 추가 30문제를 살 수 있습니다.
• 주간 무료 문제: iPad마다 마지막 무료 문제를 시작한 때부터 7일마다 1문제. 위쪽 칩에 다음 무료 문제까지 남은 시간이 보입니다.
• 구독 해지: iPad 설정 → [이름] → 구독 → shoWork. 갱신 24시간 전까지 해지하면 다음 결제가 되지 않습니다.
• 환불: reportaproblem.apple.com. 저희가 직접 환불할 수는 없습니다.
• 결제했는데 잠겨 있으면: 앱 설정에서 Restore purchases를 눌러 주세요.
• 히스토리: 이 iPad에만 텍스트로 저장됩니다. 설정 → Delete all history로 모두 지울 수 있습니다.
• 잘못되거나 부적절한 응답 신고: AI(Anthropic Claude)가 확인하므로 틀릴 수 있습니다. 날짜·시간, 줄 내용, 받은 응답(스크린숏 권장, 이름은 가려 주세요)을 contact@yslabs.dev로 보내 주세요.